Transcoding is the process of converting a video file from one format to another. The OpenReel Remote Capture platform includes a built-in transcoder that allows you to convert recorded clips from their native format (.mov from iOS devices and .webm from webcam recordings) to .mp4.
OpenReel does not automatically create the .mp4 version of the file. It can be obtained by clicking the “Request .mp4 file” button.
The original file will be transcoded into a .mp4 version. The file is available for download when the status reads “Ready”.
The transcoding process is not always necessary for the native .mov files produced by iOS devices, but an editor may prefer using .mp4 files. Transcoding will be necessary for .webm files produced by webcam recordings as editing software typically will not accept .webm files.
Please note, the OpenReel transcoder uses a "first-come-first-serve" queue that services our entire client base, so the duration of the transcoding process for any file will depend on the size of that queue. If a requested file has not completed transcoding after 4 hours, please contact email@example.com with the Room ID and the file name. If your files need to be transcoded quickly due to a time-sensitive or urgent matter, we recommend using a free open-source program called Handbrake to transcode them locally on your own computer. You can find instructions for how to do so here.