Because we are not recording streaming footage and recording locally on the iOS device or locally in the browser's cache, we have to upload the files from the Subject's device to the Director's OpenReel account.
How long will take to upload files?
The amount of time it takes to upload files is dependent upon (a) the size of the file and (b) the Subject's upload speeds.
What happens to the file after uploading?
After the file is uploaded, it is completely removed from the Subject's device and only exists in the Director's OpenReel account.
Can we upload and record at the same time?
Yes! If the Subject's upload connection is strong enough and if their phone battery if full enough, you can upload a completed clip while recording another.
If the Subject has low internet or low battery, we recommend waiting to upload files until the end of the Session so you don't strain the bandwidth of their internet connection and so they can plug in their phone to charge.
Can we upload multiple files at once?
We do offer a bulk upload option, but these files will be uploaded one-after-another instead of all at once.
Who starts the upload? The Director or the Subject?
The Subject doesn't need to do anything at all during a Session. The Director will control all aspects of the shoot, including recording, uploading, and downloading files.
But the Subject can upload from their side, as long as they're connected to an active Session.
Does the Subject need to remain in the app to upload files?
Yes. The Subject needs to keep the app open, but they do not need to remain on camera.
After you're finished shooting, they can click the 'back arrow' to leave the Session.
Alternatively, you can send them to the lobby area by going to your Session Options > Remote Devices > Press the Trash can icon. They'll arrive in the lobby waiting area of the app where they can see the name of the Session and any remaining files that need to upload. They will be able to see the uploading progress as well.
They need to leave the app open to this page, which will prevent the phone from locking or going to sleep.
Will uploads continue in the background if the phone goes to sleep?
No. If the phone locks or goes to sleep, the uploads will stop.
How do Webcam uploads differ from iPhone uploads?
As soon as the Director stops recording, the file will begin uploading immediately.
The Subject must keep the browser window open until the file has completed uploading. If the browser closes for any reason before the uploads are complete, the files will be lost.
My file is stuck at 0%. What is going on?
A file with an uploading status of 0% may or may not be stuck.
If the file is very large, the file may still be preparing itself for uploading and will sit at 0% while it does so.
If you're trying to upload multiple files from the Subject, remember that only one file will upload at a time, so the others will sit at 0% until it's their turn to begin.
The file upload status may not have updated on the Director's view, so the Director can refresh their browser page to update.
My uploads stopped! What happened?
A number of factors could impact the upload process.
- The Subject's fluctuating or unstable internet connection
- The Subject's device switches networks
- The Subject's device went to sleep
- The Subject force quit the iOS app or closed the web browser on their computer
- The Subject's phone is running many other background apps using too much background processing power and/or internet bandwidth
- The Subject has other apps open on their computer that are using too much processing power and/or internet bandwidth
- The Subject is running an VPN
The uploads on the iPhone keep stopping. What can I do?!
Since there are so many factors that could be impacting the Subject's connection and the upload process, if you run into uploads that stop mid-way, we recommend trying the following troubleshooting tips.
- Stop the uploads entirely and restart just one file.
- Have the Subject exit the Session, log out of the app, force quit the app, and then relogin to the Session.
- If possible, have the Subject switch networks, then exit the Session and re-enter.