Help your recording subject troubleshoot any issues with some of these suggestions
The best way to troubleshoot from the Subject's side is to re-establish the connection to the room. Follow these steps below to help troubleshoot any issues you might be having within the session.
These steps should be done if you are seeing any upload issues from the IOS device or any features that are not behaving accurately in the platform.
1. Exiting out of the Room
2. Logging out of the Session
3. Force Quit the OR Capture 1.0 app
The subject will need to Force-quit the OR Capture 1.0 app, not just exiting to the home screen. Here is a great tutorial on Force Quitting your apps.
4. Checking Internet Connection
If the recording subject has less than 3Mb/s for their Download and Upload Speed (how to check their speed), you should have them double-check which internet connection they are on for that phone.
Switching from Data to Wifi can help increase the internet speed for the device. Typically Wi-Fi is faster but you can film on LTE data if the Wi-Fi connection is too low!
Have the subject go into the Settings of their phone and press the 'Wi-Fi' settings. From there, they can switch network connections or turn off their Wi-Fi to film on Data.
5. Sign Back Into The Session
Once all of those steps are done you can have the recording subject sign back into the session!
Once they are back in the room, you should be able to use all of the available features for that device. You will be able to re-upload videos and use features that may have not been behaving correctly in the room!