The following information will ensure a smooth operating experience no matter the role you have during an OpenReel Session.

OpenReel requires the use of Chrome or Firefox when joining a Session via a computer webcam as a Director, Collaborator, or Subject. We recommend updating your browser to its latest version and clearing the cache prior to any Session. See below for details on how to do that!

Please close all other tabs or browser windows, leaving open only the browser window with OpenReel. 

We also recommend that Subjects DO NOT join a session using an Incognito or Private window. These types of windows are given less local storage on the device, which means you will use up your available recording space more quickly and could lead to file loss.

Update Your Browser

Updating your browser improves the security, features, and overall experience of your video shoot.

Outdated browsers and operating systems can:

• • have security vulnerabilities putting the user at risk;
  • lead to degraded performance;
  • Result in choppy or reduced frame rates in the final video;
  • Incompatibility with all platform features;
  • Slow functionality within the platform for all participants;

We highly suggest all Webcam users (Directors, Collaborators, and Subjects) update their browsers prior to every video shoot.

Google Chrome

Click the 3 vertical dots in the top right corner, then click

Click About Chrome on the menu 

Check the middle of the page to see if there are any updates.

FireFox

Click the menu option (3 horizontal lines) in the top right corner, then click Preferences.

Stay on the “General” tab and scroll down to the “Firefox Updates” section.

Press Check for updates, which will run a test to see if you need to update your browser.

Clear Your Cache

Google Chrome

The fastest method for clearing your cache in Google Chrome is to use this link: chrome://settings/clearBrowserData

If you prefer to manage it more manually, start by clicking the 3 vertical dots in the top right corner, then click Settings.

Scroll down to “Privacy and Security” and click Clear Browsing History.

Then select Advanced. Then select All Time from the drop down.

Check all boxes and click Clear Data

FireFox

Click the menu button (3 horizontal lines) in the top right and select Preferences.

Press the Privacy & Security on the menu on the left.

Then click Clear Data under the Cookies and Site Data menu.

Check off the Cached Web Content and then click Clear.