Setting Up Microphones for Webcam Recording

When recording a webcam Subject using a Mac or PC, audio can be captured using the computer's built-in microphone, an external microphone (USB or TRRS), or bluetooth headphones/headsets. 

*Note: If the Subject is using a microphone with a TRRS connection, compatibility is dependent upon their computer's audio jack. Some computers do not support audio input from this connection.

Choosing a Microphone

Before the Subject enters the session, their web browser (Chrome or Firefox) will prompt them to Allow access to the Microphone. 

After choosing Allow, they can select which microphone they would like to use from the drop down menu. Then click Enter Session.

When the Subject is in the session, they can change the selected microphone from the drop down menu as needed. They can also Mute their microphone by moving the toggle to the left position.

Browser Settings

Check that the microphone is not being blocked in the browser's settings.

Chrome:

1. Navigate to Settings>Privacy and Security>Site Settings>Microphone. 
2. Select the correct microphone from the drop down menu. 
3. Confirm that https://capture.openreel.com is Allowed.

Firefox:

1. Navigate to Settings>Privacy and Security>Permissions>Microphone. 
2. Click Settings... to the right of Microphone.
3. Confirm that https://capture.openreel.com is Allowed.

Edge:

1. Navigate to Settings > Cookies and site permissions.
   
2. Under “All Permissions”, you will find both Camera and Microphone settings.
   
3. Under Camera, confirm that https://capture.openreel.com is Allowed.
   
   
4. Under Microphone, confirm that https://capture.openreel.com is Allowed.
   
   
   

Computer Settings

Check that the microphone is not being blocked in the computer's settings.

Mac:

1. Navigate to System Preferences>Security and Privacy.
2. Select Microphone and verify that the browser (Chrome or Firefox) is checked. 
3. Navigate back to System Preferences>Sound.
4. Verify that the correct microphone is selected.

PC:

1. Click the Microphone icon in the bottom right of the taskbar, or go to Settings>System>Sound.
2. Verify that the correct microphone is selected.