What's the Status of Your File Upload?
Once you've recorded a video using OpenReel, the next step is uploading the video to the OpenReel platform.
After initiating the upload process, you'll notice the status of the upload change. Below you'll find information regarding each upload status.
Recording: the video is currently in the process of recording
Please Upload: the recorded video has stopped recording and is ready for upload
Uploading: the video is currently uploading to OpenReel from the Subject's device
Queued: the video has successfully been uploaded and is waiting for the preview creation process to begin. The original file is now available for download.
Processing: the video has successfully been uploaded to your OpenReel platform and a preview is being generated. The original file is ready to download.
Ready: the video has been recorded, uploaded to your OpenReel platform, and is now available for download onto the machine's local drive or sharing via a direct download link. A preview of the video can now be viewed in the platform.
Ready & Processing: the requested MP4 version is being created
MP4 Ready: the original video and requested MP4 are both ready and available for download
Corrupt: Indicates the video has encountered an error during recording and is unrecoverable. Corrupted files could be caused by the Subject exiting the OpenReel Capture app if using an Mobile device, receiving a phone call or notification during recording, the Wi-Fi connection getting interrupted, or if a Webcam subject has other applications open on their device while recording. In rare cases, corrupted files may be recoverable through this workaround method, but in most cases those files are most likely lost.
Unknown: Indicates the video has encountered an error during the recording or uploading process. The Director should first try refreshing their browser page, and secondly, try refreshing the Subject's connection (if the Subject is using an Mobile device). The Director could also try to force an upload by clicking on the 3-dots by the file name and selecting Upload. If those actions don't work, it is likely the file is Corrupt.